SmartGov has established an extensive catalog of resources relevant to reviewing and improving services, systems, processes and work practices. Our Resource Centre contains tools developed by SmartGov, as well as documents shared by our local government networks. These include:

  • Procedures
  • Guidelines
  • Templates
  • Forms
  • Registers
  • Case studies

We are continually updating and expanding the resources to meet our clients’ needs. Information is stored under various categories including:

  • Benchmarking
  • Business & process improvement
  • Business enterprises
  • Community & social enterprises
  • Community engagement
  • Outsourcing & contracting out
  • Review methodologies
  • Shared services & resources


Industry Networks

The SmartGov team nurtures strong and supportive networks throughout Australia and internationally. Our industry contacts cover a broad range of disciplines and expertise, and comprise CEOs, managers, team leaders, practitioners, technical specialists and subject experts. Organisations include:

  • Councils
  • Local government associations
  • Universities
  • Government agencies
  • Consultancies
  • Contracting businesses
  • Suppliers
  • Other organisations involved with the local government sector

We also subscribe to relevant publications and industry groups, and utilise websites and social media to keep abreast of trends within local government.


Service Review Kit

SmartGov developed its Service Review Kit to guide councils in improving services, achieving efficiencies, generating savings and increasing income. It contains the tools needed to conduct reviews in-house including procedures, registers and forms.

The kit includes improvements identified during a research project we undertook for the Australian Centre of Excellence for Local Government (ACELG). The project looked at the processes and outcomes for service reviews conducted across Australia.

We have provided the Service Review Kit to many councils throughout Australia. It was gratifying when the Queensland Division of Local Government issued the full kit to all of the State’s councils through its Local Government Capacity Building Program.

For further information on our Service Review Kit and other resources please contact us. 

Just let us know what you need
We are sure to help!



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