16/01/2019
A key aspect of a service review is the examination of the internal operational components that relate to the service. This helps ensure internal efficiency is optimised and the …
08/12/2018
When reviewing services it is recommended that benchmarking is conducted with high performing organisations (both private and public) to compare the council’s services against best practice. A range of …
20/10/2018
When reviewing services, alternative models for delivering the services may be explored to ensure the most appropriate methods are employed. Effort should be focused on key opportunities that have …
22/06/2018
This article explores the process for considering alternative levels of service (LOS) and comparing them with existing levels. LOS are the measures of outputs a customer receives from a …
07/03/2018
This article provides guidance for identifying and prioritising candidate services for review. Service identification Prior to conducting individual service reviews all council services and subservices should be identified, categorised …
12/12/2017
This article looks at various options for engaging with stakeholders affected by the service review process and/or its outcomes. Stakeholders should be involved throughout the review to provide information, …
