20/10/2018
When reviewing services, alternative models for delivering the services may be explored to ensure the most appropriate methods are employed. Effort should be focused on key opportunities that have …
22/06/2018
This article explores the process for considering alternative levels of service (LOS) and comparing them with existing levels. LOS are the measures of outputs a customer receives from a …
07/03/2018
This article provides guidance for identifying and prioritising candidate services for review. Service identification Prior to conducting individual service reviews all council services and subservices should be identified, categorised …
12/12/2017
This article looks at various options for engaging with stakeholders affected by the service review process and/or its outcomes. Stakeholders should be involved throughout the review to provide information, …
20/09/2017
This article explores options for setting up teams for managing a service review program. The team structure and individual roles will differ depending on the size of the council. …
15/04/2017
Organisations approach service reviews in various ways. Some are at a very high level while others drill down into much detail. Councils usually tailor their reviews to meet their …
