Article Archive

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Reviewing internal operations

A key aspect of a service review is the examination of the internal operational components that relate to the service. This helps ensure internal efficiency is optimised and the …
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Benchmarking

When reviewing services it is recommended that benchmarking is conducted with high performing organisations (both private and public) to compare the council’s services against best practice.  A range of …
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Assessing alternative levels of service

This article explores the process for considering alternative levels of service (LOS) and comparing them with existing levels. LOS are the measures of outputs a customer receives from a …
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Identifying and prioritising services for review

This article provides guidance for identifying and prioritising candidate services for review. Service identification Prior to conducting individual service reviews all council services and subservices should be identified, categorised …