16 January 2019
A key aspect of a service review is the examination of the internal operational components that relate to the service. This helps ensure internal efficiency is optimised and the …
8 December 2018
When reviewing services it is recommended that benchmarking is conducted with high performing organisations (both private and public) to compare the council’s services against best practice. A range of …
20 October 2018
When reviewing services, alternative models for delivering the services may be explored to ensure the most appropriate methods are employed. Effort should be focused on key opportunities that have …
22 June 2018
This article explores the process for considering alternative levels of service (LOS) and comparing them with existing levels. LOS are the measures of outputs a customer receives from a …
7 March 2018
This article provides guidance for identifying and prioritising candidate services for review. Service identification Prior to conducting individual service reviews all council services and subservices should be identified, categorised …
12 December 2017
This article looks at various options for engaging with stakeholders affected by the service review process and/or its outcomes. Stakeholders should be involved throughout the review to provide information, …
