About Us

SmartGov helps local government review and improve services, systems, processes and work practices. Many clients have benefited from our tools and support.

We comprise a network of consultants and practitioners with extensive experience in the government and not-for-profit sectors. The team has the passion and reputation for developing practical solutions to challenges and problems.

SmartGov differs from conventional consultancies by providing the resources and support for organisations to ‘do it themselves’. We recognise the benefits for our clients in conducting review and improvement programs in-house, with external support:

  • Significantly reduces cost compared with engaging consultants
  • Limits use of external resources and expertise
  • Achieves more feasible and practical results
  • Utilises the skills and talents of council staff
  • Achieves greater acceptance and ownership of outcomes

SmartGov has proudly pioneered service reviews within the local government sector for many years. Our methodology is based on international research and studies we undertook for the Australian Centre of Excellence for Local Government (ACELG). SmartGov played a major role in the development of the ACELG service delivery review manual.

In my many years of researching local government reform I have not experienced as comprehensive a review process.

Professor Brian Dollery, Centre for Local Government University of New England

We have also incorporated our service review and improvement methodologies into courses presented through the Centre for Local Government at the University of Technology Sydney.

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