Pioneering Service Reviews
Since 2009


We help local government review and improve services, systems, processes and work practices. Many councils throughout Australia have benefited from our tools and support. Our methodology is based on extensive international research.

Our Services

SmartGov offers more than the traditional on-site consultancy services. We also support councils’ needs remotely with contemporary online techniques and facilities.

Our Work

The SmartGov team has a long history working across all facets of local government. The breadth of our team’s expertise is demonstrated by our projects and initiatives.


We have developed a Resource Centre to assist our clients. It contains tools developed by SmartGov and documents shared by councils. This is continually being updated and expanded.


Our feature product in the Resource Centre is the SmartGov Service Review Kit. It contains the tools needed to conduct reviews in-house including procedures, registers and forms.


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